Shipping & Returns
Shipping
We use the USPS for shipping. Large orders or orders that exceed USPS weight or size limits will ship via Common Carrier. We try to ship USPS orders the same day, no later than the next day, barring a back-order situation. Common Carrier / LTL Shipments usually ship the next business day.
Returns
Please contact us via E-Mail at info@allotafulfillment.com for return instructions. Please DO NOT RETURN without first receiving a Return Authorization # and instructions. Items must be returned in salable quantities and condition within 30 days of purchase for credit. Customers will be responsible for freight charges on returned orders, return shipping and a 20% restocking fee.
Damaged Items/Shipment
*If your USPS shipment arrives damaged, sign the drivers board where your name would go, write “DAMAGED”. Then please email us your order # and a description and photos of the damage. We will then start an investigation and get you taken care of.
*If a Common Carrier / LTL / Freight / Semi shipment comes in damaged, you must notate any damage, or order shortage on the drivers copy of the BOL before he leaves. Notate the product and the quantity that is damaged. Otherwise when you sign the BOL and do not make note of damage or shortage, you are releasing the trucking company and us, from responsibility and a claim cannot be paid. So PLEASE, even if the stretch wrap is ripped. It is better to notate “Stretch Wrap torn, subject to item count / possible shortage,” than to not notate anything. Please let all employees that may accept a LTL shipment, know these rules to avoid a loss. All sides, and the top of every pallet will be covered with stretch wrap. If stretch wrap is missing anywhere on the pallet, product could have fallen out. Be sure to notate the torn/missing stretch wrap, and any missing or damaged products that can be seen. We want to be able to help file a claim, but if you sign the BOL, and do not notate damage to product or stretch wrap, you release the trucking company and thus us from liability. The trucking companies tie our hands on this. We hate it, and thus why we go into great detail here to try and protect you against loss.
Pricing
While we try to maintain prices on our products, occasionally, due to market conditions and other circumstances beyond our control, pricing may change without notice.
Minimum Order
Alotta Fulfillment does not have a minimum dollar order. Items may have a minimum quantity they must be purchased in.
Payment Options
We accept Checks online and e-checks, wires and credit cards on invoices